Service Level Agreement
Pride Tech Design offers a 99.99% guarantee for hosting service. This is known as “High Availability”. Service credits will be offered at a 1:1 rate for any interuptions in excess of the amounts in the following chart:
- Monthly: 4 Minutes & 23 Seconds
- Yearly: 52 Minutes & 35.7 Seconds
This agreement does not cover downtime due to “Acts of God” which result in significant destruction to the data centers, power infrastructure, or internet infrastructure required to operate. This agreement does not cover downtime due to acts of war or terrorism. This agreement does not cover planned maintenance periods, of which the customer will be notified of in advance. This agreement only covers outages which may occur as a result of faults during normal operating conditions.
Pride Tech Design collects customer contact information including physical address, email address, and phone numbers, for the sole purpose of maintaining our customer records and keeping in contact with our customers to support the services we offer and to notify customers of discounts and promotions. Pride Tech Design will never sell or share your information with third parties.
Pride Tech Design, the Pride Tech Design Logo, pridetechdesign.com and ptd.io are trademarks of Simba Lion since 2013 and all usage rights are reserved. Pride Tech Design is an All American Business and abides by the laws and regulations of the United States and The Great State of Georgia.